FREQUENTLY ASKED QUESTIONS
Click a Question Below to View the Applicable Answer
- How do I know my reservation is confirmed?
- What should I do if I didn't receive a confirmation email after making my reservation?
- How can I see a listing of reservations I have booked?
- What is your cancellation policy?
- Will my credit card be charged if I forget to cancel?
- Do I have to register to make a reservation?
How do I know my reservation is confirmed?
We will send you an email confirmation after you have completed your booking. You should receive the confirmation email within 15 minutes.
What should I do if I didn't receive a confirmation email after making my reservation?
You can verify your reservations online by clicking on the My Reservation button at the top of the site, or you can submit an email request to have your confirmation resent. Check the Spam folder in your email to make sure your confirmation email was not blocked. You may need to add petbookings.com to your "allowed" senders list to receive confirmation emails and information regarding future bookings.
How can I see a listing of reservations I have booked?
Click the My Reservation button at the top of the site, to view/cancel your current reservation.
What is your cancellation policy?
We don't have one! Cancellations or changes incur NO penalty from us. However, always check your specific pet boarding facility for any cancellation policy they may have.
Will my credit card be charged if I forget to cancel?
We do not charge any change or cancellation fees. However, if you do not cancel your reservation within the specified cancellation period, you may still be subject to change and cancellation fees which some facilities impose. Cancellation policies do vary by facility, so carefully check your confirmation email for details to avoid any unnecessary penalty charges to your credit card.
Do I have to register to make a reservation?
No, you are not required to create an account to book a reservation with us.
How do I modify my reservation?
To modify a reservation, you must contact the boarding facility directly. You are able to cancel your reservation by clicking on the My Reservation button at the top of the website.
What should I do if I have a question about a past reservation?
Please email us directly at info@petbookings.com with any questions or concerns. We will be happy to help.
Is my credit card information secure?
We take great measures to ensure the safety of all of our customers. For more information, view our Privacy Policy.
What vaccinations does my pet need prior to boarding?
Always check with your specific pet boarding facility's requirements, as they may vary. The three basic vaccinations which all pet boarding facilities usually require are Rabies, DHLPP, and Bordetella.
